Services & Maintenance

Our services are individually adaptable to your needs. On this page we have summarized the most important service information for you. Our service team will be happy to answer your questions and support you with commissioning, maintenance or repairs.

Coast to Coast Service and 72hrs on site service!

Documentation / Certificates

We offer certificates, test reports and documentations for your temperature control unit. Various documents are available for new orders ex works and also subsequently for existing units by stating the serial number.

In the QM certificate, our quality management confirms at serial number level that the corresponding temperature control unit has successfully passed all specified quality tests and endurance tests during the end-of-line inspection and that all relevant values of the new unit are thus within the specified quality limits ex works.

Order No. 9449

 

The FAT lists all test points performed during the end-of-line test.

Order No. 9778

 

The factory certificate confirms that the products supplied meet the requirements of the order, without specifying tests or test results.

Order No. 10701

 

The factory certificate "Material of construction" lists all the materials that were used for the corresponding temperature control unit. If it is not a new order, the serial number must be specified.

Order No. 10367

The IQ/OQ document contains a template which supports you in the IQ/OQ documentation of your temperature control solution.

Order No. 10449

The UL/CSA certificate needs to be purchased with the unit.

Order No. 10763

Inhouse

We offer factory calibrations for temperature constancy and absolute accuracy. If calibration is to be carried out for a new order, please specify the points to be calibrated when ordering.

 

Temperature stability @ -10 °C according to DIN 12876

Order No. 6252

Absolute accuracy according to DIN 12876.
If calibration is to be carried out on a newly ordered device, the points to be calibrated must be specified when ordering.

Order No. 10516

 

Absolute accuracy according to DIN 12876.
If calibration is to be carried out on a newly ordered device, the points to be calibrated must be specified when ordering.

Order No. 10517

 

Absolute accuracy according to DIN 12876.
If calibration is to be carried out on a newly ordered device, the points to be calibrated must be specified when ordering.

Order No. 6905

 

On-Site

Our service team will support you with the installation of the equipment and carries out repairs, maintenance and calibrations on your premises. This can often minimise downtime and avoid transport costs.

 

Regular inspection and maintenance of your temperature control unit is the best protection for avoiding downtimes, serves to ensure a long service life and value retention, and also ensures control accuracy and economic efficiency. The carefree package includes additional services to improve the performance, safety and reliability of the temperature control unit.

SILVER Service Package includes one system start-up with training visit and one preventive maintenance visit within the three year warranty period.
Order No. 65970

GOLD Service Package includes one system start-up with training visit and three annual preventive maintenance visits within the three year warranty period.
Order No. 65971

To ensure reliable operation of our temperature control units, regular maintenance is recommended to avoid sudden failures and to save energy costs.

Regular maintenance of your temperature control unit is the best protection to avoid downtimes, serves to ensure a long service life and value retention and also ensures control accuracy and economic efficiency.

Order No. 9708

 

An F-Gas test can be carried out together with maintenance. Depending on the type of refrigerant and filling quantity, this is required by law for some temperature control units.

Order No. 9666

 

An F-Gas test can also be carried out without maintenance. Depending on the type of refrigerant and filling quantity, this is required by law for some temperature control units.

Order No. 10649

 

 

The installation protocol is provided in advance to make commissioning smoother for the customer and service technician. During commissioning, devices that have already been installed are put into operation and, if necessary, open questions from users are answered.

Order No. 10680

To ensure reliable and accurate operation of our temperature control units, a temperature calibration can be carried out. If the deviation of the control sensor is found to be too large, it can be readjusted by means of a sensor adjustment or replaced if defective.

Order No. 10682

To ensure reliable and accurate operation of our temperature control units, a flow calibration can be performed. However, if the flow deviation is too large, no adjustment can be performed directly. In this case, the flow sensor must be sent to the manufacturer.

Order No. 504145

 

User training

We provide expert knowledge about temperature control units and their application in practice. Our service professionals provide numerous tips for optimal use. The scope and content of the training courses are tailored to the participants.

Special devices / special solutions

We are innovative and flexible when it comes to solving temperature control tasks. The realization of customer projects, OEM solutions or special designs is one of our strengths. Ask us!